JUSTIN FRASIER
> IT SUPPORT ANALYST // COMPTIA A+ CERTIFIED
📍 3243 Cottonwood St., Bossier City, LA 71111
📞 318-564-1918  |  ✉ [email protected]
linkedin  |  github  |  selfhosted git  |  k5bss.com  |  ki5bhv.com
CompTIA A+ PCPro AAS Cyber Tech FCC K5BSS
STATS
EXP8+ YRS
TIERII
CERTS6+
LANG10+
TOOLS20+
CLASSIT Pro
// PLAYER SUMMARY
> cat README.txt
CompTIA A+ certified IT Support Analyst with 8+ years of hands-on technical support across high-volume, fast-paced environments. Expert in diagnosing and resolving hardware, software, and network issues across Windows 10, Windows 11, and Windows Server platforms with a strong focus on end-user satisfaction.

Proficient with Azure Active Directory, Office 365, VMware vSphere, PDQ Inventory & Deploy, PRTG Network Monitor, TeamViewer, Ansible, and Docker. Skilled in SSL certificate management, Cisco phone systems, web hosting, and wired/wireless networking. Background in software development provides deeper understanding of systems and infrastructure.

Holds an AAS in Cyber Technology from Bossier Parish Community College. Self-driven and committed to continuous growth with a growing focus on enterprise networking, server administration, virtualization, and infrastructure management.
// QUEST LOG
MAR 2023 – PRESENT
IT SUPPORT ANALYST
Margaritaville Resort & Casino — Bossier City, LA
Tier 1 & 2 support across a large-scale resort/casino environment
Deploy & maintain Windows 10/11 workstations with AD domain enrollment
Administer Windows Server, Azure AD, user provisioning & group policies
Diagnose wired/wireless connectivity issues & install network cabling
Manage Office 365 — Outlook, Teams, SharePoint, OneDrive
Full help desk ticket lifecycle: log, prioritize, track, resolve
PDQ Inventory for asset tracking; PDQ Deploy for software rollouts
Administer VMware vSphere — VM provisioning & maintenance
Cisco phone system: configuration, provisioning, troubleshooting
Remote support via TeamViewer; network monitoring via PRTG
SSL certificate management: procurement, installation, renewal
Hardware repair: RAM, HDD/SSD, PSU, motherboards, peripherals
Mobile device support: config, corporate email, secure connectivity
Technical documentation and knowledge base development
Lead cross-functional IT initiatives with department stakeholders
NOV 2017 – MAR 2023
SECURITY SUPERVISOR
Boomtown Casino & Hotel — Bossier City, LA
Primary point of contact for guests and staff in a high-traffic environment
Supervised security operations ensuring safety of hundreds daily
Monitored multi-camera CCTV surveillance & integrated alarm systems
Applied crisis management & de-escalation in high-pressure situations
Trained & mentored security personnel on protocols & emergency response
JAN 2016 – MAY 2016
SOFTWARE DEVELOPMENT INTERN
xententLABS — Bossier City, LA
Agile development: sprint planning, stand-ups, iterative releases
Version control & source code management best practices
Cross-platform software solutions & relational database design
QA: test cases, functional testing, defect tracking through resolution
// SKILL TREE
// PROGRAMMING LANGUAGES
JavaC#C++ CPythonJavaScript Node.jsHTML5/CSS3 SQLRust
// OPERATING SYSTEMS
Windows 10Windows 11 Windows ServerLinux (Arch) Linux (Ubuntu)
// TOOLS & PLATFORMS
Active DirectoryAzure AD Office 365PDQ Inventory PDQ DeployVMware vSphere Cisco PhonesTeamViewer PRTG MonitorDocker AnsibleProxmox VE GitHelp Desk Ticketing System ImagingWeb Hosting
// NETWORKING
TCP/IPDNS DHCPIP Addressing SSL CertificatesWired & Wireless Patch PanelsSwitch Management
// HARDWARE
RAMHDD/SSD Power SuppliesMotherboards PeripheralsPrinters LaptopsDesktops Component Diagnostics
// DEVELOPMENT IDEs
VimNeoVim IntelliJVisual Studio VS CodeUnity
// LORE & BACKGROUND
ASSOCIATE OF APPLIED SCIENCE
CYBER TECHNOLOGY (PROGRAMMER-ANALYST)
Bossier Parish Community College — 2013–2016
Dean's List Chancellor's List Phi Theta Kappa Cyber Club
Coursework: C++, Advanced C++, Java, Advanced Java, C#, HTML5/CSS3, Web Application Development, Web Design, Web Scripting, Relational Database Coding, Computer Organization, Cyber Internship
HIGH SCHOOL DIPLOMA
Northwood High School — 1999–2003
// UNLOCKED ACHIEVEMENTS
// IT & COMPUTER
CompTIA A+ ce Certified
PCPro Certified
Technical Competency Area in Web Design — BPCC
// UDEMY
Master Microsoft PowerShell
PowerShell for Active Directory Administrators
IT Troubleshooting Skill Training
IT Help Desk Professional
// AMATEUR RADIO
FCC License: K5BSS — General Class
// LOCOMOTIVE
Locomotive Air Brake — Wabtec
Dash 2 / GP 38 Static / GP 9 / SW 1200 Electrical — Technical Training Consultants
EMD Locomotive Engines — Technical Training Consultants
JUSTIN_FRASIER.EXE v2026.1 // BOSSIER CITY, LA READY